Refund and Returns Policy

Last updated: 04/01/2026

At Brown Bee, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return if:

  • The item arrives damaged or defective
  • You received the wrong product
  • The item is significantly different from the description

Return requests must be submitted within 30 days of delivery, which is a common return timeframe used by many e-commerce stores.

Conditions for Returns

To qualify for a return:

  • The item must be unused
  • The item must be in original packaging
  • Proof of purchase is required

Returns may be rejected if the item shows signs of use or damage caused by the customer.

Non-Returnable Items

Some items cannot be returned, including:

  • Clearance items
  • Gift cards
  • Personalized or customized products
  • Certain hygiene or personal items

How to Request a Return

To initiate a return, please contact us at:

support@brownbee.org

Please include:

  • Your order number
  • Reason for return
  • Photos of the item if damaged or incorrect

Our support team will review your request and provide further instructions.

Refunds

Once your return request is approved:

  • Refunds will be issued to the original payment method
  • Processing time typically takes 3–10 business days

Depending on your payment provider, the funds may take additional time to appear in your account.

Return Shipping

  • If the item is damaged, defective, or incorrect, we will cover the cost of replacement or refund.
  • If the return is due to customer preference, the customer may be responsible for return shipping costs.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still have not received your refund, please contact us at support@brownbee.org